About e-FRRO

Advisory

e-FRRO involves completely online application submission and document upload, for which no facilitation is required by any intermediary / agents etc. The foreign nationals are required to apply online by themselves. It is advised not to believe or fall in trap of any middlemen/agent that claim speedy/express grant of e-FRRO and charge money for it. For any clarification or doubt, you may contact FRRO

Salient Features

  • Services from comfort of your home.
  • No need to visit FRRO/FRO office.
  • Online Payment.
  • Convenient and Time Saving.
  • Exclusive Dashboard for User friendly experience.

What is e-FRRO?

  • Online FRRO Service delivery mechanism without requirement of visiting FRRO/FRO office. No requirement of taking appointment and visiting FRRO/FRO office unless specifically called upon by the FRRO/FRO.
  • Web based application aimed to build centralized online platform for foreigners for visa related services. Its key objective is to provide Faceless, Cashless and Paperless services to the foreigners with user friendly experience.
  • Using this application, foriegners are required to create their own USER-ID by registering themselves. Afterwards, they would apply online through registered user-id for various Visa and Immigration related services in India viz. Registration, Visa Extension, Visa Conversion, Exit Permit etc, without any hassle and obtain the service(s) without coming to FRRO office.
  • The necessary immigration/Visa document e.g. Registration Permit/Certificate (RP/RC), Visa Extension Certificate etc will be sent by post on the address mentioned. It would also be electronically sent to the foreigner to his registered email ID.
  • Foreigners would not be required to mandatorily visit FRRO/FRO office for grant of service. However, in certain exceptional cases, the foreigner will be intimated to visit the FRRO/FRO on scheduled date and time for interview.
  • In case of exigency, the foreigner can visit the FRRO/FRO office directly for grant of service.

How to Apply?

User Creation

Create User-id/Password by registering online into our portal.

User Authentication

Valid Email ID and Mobile Number in India is mandatorily required for obtaining the One Time Password (OTP). Foreigners should register with their own email ID and provide valid Mobile Number in India for receiving OTP and other status updates/alerts at various stages of processing.

Login with Valid credentials

Once user-id/password is successfully created, the foreign national can submit online application by selecting the appropriate service and uploading the requisite documents.

Online Application Submission and Document Upload

The application form should be carefully filled and any errors should be avoided. Further, necessary documents and photograph should be uploaded online in the designated format. The application would not be successfully submitted unless the documents and photographs are uploaded online successfully.

Successful Submission of Application

The application would be scrutinized by Visa Officers only if the application has been successfully submitted. Upon scrutiny, necessary instructions with regard to application i.e. Fee Payment, Correction of Selected/desired Service, re-uploading of documents etc would be conveyed to the Foreigner through email/SMS alerts.

Online Fee Payment

The foreigner would be intimated to deposit the requisite fee, if any, for the service. The fee has to be deposited online through Bank Payment gateway available on the portal. Amount of fee would be intimated through email/sms alerts.

Status Updates/Alerts

The foreigner can track the status of the application through our portal. For any clarification, our Support Centre can be contacted.

Service Granted/Rejected

Upon Grant/Rejection of service, the same would be intimated to the foreigner. His/Her RC/RP etc would be sent through email or it can also be downloaded from our portal by signing in.

Exigency/Emergency Scenarios

The foreigner can approach the concerned Civil Authority i.e. FRRO/FRO office directly in case of exigency/emergency. Upon satisfaction of the case, the services can also be granted directly at the FRRO/FRO level. Make sure that services granted are electronic and not manual. You may face hurdles at the Immigration Check Posts in case of manual services.

Frequently Asked Questions (FAQs)

  1. What is e-FRRO?
  2. e-FRRO is online FRRO/FRO Service delivery mechanism for foreigners without requirement of visiting FRRO/FRO Office.

  3. Who needs to apply for e-FRRO?
  4. All foreigners who desire Visa and Immigration related services in India viz. Registration, Visa Extension, Visa Conversion, Exit Permit etc need to apply for e-FRRO.

  5. How to apply for e-FRRO?
  6. Foreigners are required to create their own USER-ID by registering themselves online on e-FRRO portal. Afterwards, they are required to apply online through registered user-id for various Visa and Immigration related services in India viz. Registration, Visa Extension, Visa Conversion, Exit Permit etc, without any hassle and obtain the service(s) without coming to FRRO/FRO office.

  7. Do I need to visit FRRO/FRO office after applying through e-FRRO?
  8. No requirement of taking appointment and visiting FRRO/FRO office unless specifically called upon by the FRRO/FRO concerned. Intimation would be sent through sms/email on the registered mobile/email-id.

  9. How to make payment?
  10. Upon successful uploading of application and documents, the foreigner would be intimated to deposit the requisite fee online, if any, for the service. The fee has to be deposited online through Bank Payment gateway available on the portal. Amount of fee would be intimated through email/sms alerts.

  11. How would I get RC/RP?
  12. RC/RP, Exit Permit etc would sent by post on the “Address in India” mentioned in the online application form.

  13. Do I need Endorsement on my Passport?
  14. There would not be any requirement of endorsement on passport. In case, there is any such requirement, you would be intimated by the FRRO/FRO concerned to visit their office.

  15. What to do in emergency/exigency?
  16. The foreigner can approach the concerned Civil Authority i.e. FRRO/FRO office directly in case of exigency/emergency. Upon satisfaction of the case, the services can also be granted directly at the FRRO/FRO level. Make sure that services granted are electronic and not manual. You may face hurdles at the Immigration Check Posts in case of manual services.

  17. What happens if there is delay in fee payment or document uploading?
  18. Foreigner would be liable for prosecution/fines as per Indian laws, for any delay in fee payment/document upload/not attending interview etc.

  19. Do I need to use my own email-id for registration?
  20. Yes. It is mandatory to use personal email ID. Foreigners should use their own email id to ensure data privacy and data security as important communication would be sent to your email.

  21. Can I apply for my family members through my own ID?
  22. Yes. You can submit applications for your family members from same ID. However you would be required to submit/fill individual online forms for each member of your family.

  23. How would I know about status of my application?
  24. At every stage of processing, the status of your application would be shared via SMS/Email. You can also track your status by logging into your dashboard through registered Email-ID/Password.

Important Instructions

  1. e-FRRO is presently applicable for foreigners in the jurisdiction of 12 FRROs and 1 RRO: Delhi, Mumbai, Chennai, Bengaluru, Kolkata, Amritsar, Lucknow, Hyderabad, Ahemdabad, Cochin, Thiruvananthapuram, Kozhikode and Puducherry.
  2. e-FRRO is mandatory for availing services at the above FRROs.
  3. Services would be granted at FRRO/FRO office only in case of exigency/emergency.
  4. The foreigner is required to appear for interview if any, at scheduled time/date, as intimated by FRRO through email/sms alerts.
  5. Foreigner should check their inbox daily for email alerts.
  6. Foreigner would be liable for prosecution/fines as per Indian laws, for any delay in fee payment/document upload/interview etc.
  7. This service is not applicable for diplomats/officials who are under jurisdiction of CPV Division, Ministry of External Affairs.
  8. Foreigners are encouraged to upload documents and photographs in good quality.
  9. Foreigners should use their own email id to ensure data privacy and data security as important communication would be sent to your email.
  10. Services rendered though e-FRRO can be cancelled by the Civil Authority any time, upon field enquiries and verification. Cancellation would be duly intimated to the foreigner and necessary action, as per Indian Laws, would be taken against the foreigner.

Apply Visa online

All foreign nationals entering India are required to possess a valid international travel document in the form of a national passport with a valid visa obtained from an Indian Mission or Post abroad. All Individual visa seekers are requested to apply for the Indian Visa through Online application in order to make an application for getting the Indian visa. The duly signed physical copy of the application form completed in all respect and submitted successfully, is to be submitted at the concerned Indian Visa Application Center (IVAC) or directly to Indian Mission/Post, on the scheduled date of interview along with the requisite supporting documents. The instructions for filling the form and scheduling the appointment can be seen at Instructions for Online Visa Application. Important technical information for filling online Indian visa application can be referred at Technical Instructions.

Document Requirment

  1. Photo and Document(s) upload are mandatory.
  2. First use the Online Application Submission option then upload photo and required document(s).
  3. Only one copy of each document type has to be uploaded.
  4. Scanned documents should be in PDF format.
  5. Single supporting document can have multiple PDFs. The maximum size of each PDF should be 1 MB.
  6. Only completely filled application along with photo and document(s) is available for appointment.
  7. Only permanently saved application is available for Re-Printing.
  8. Photo Requirements:
    1. Format - jpg
    2. Size - Maximum 1 MB
    3. Photo should present Full face, front view, eyes open
    4. Center head within frame and present full head from top of hair to bottom of chin
    5. Background should be plain light colored or white background
    6. No shadows on the face or on the background
    7. Bring same photo along with application form.
    8. Upload Photo in passport size (3.5 x 3.5 cm or 3.5 x 4.5 cm)
              or        
    9. Without borders
    10. Upload photo portion only
    11. Don't upload Tilted, Distorted and Blurred photo

SBI Payment: FAQ

  1. What is SBIePay?.
  2. SBIePay is the Payment Aggregator service of State Bank of India which provides multiple payment options on a single payment page for the convenience of applicants. SBIePay has enabled Debit and Credit issued by MasterCard and VISA.

  3. What are all the payment modes available on SBIePay payment page?
  4. SBIePay facilitates online payments all Credit and Debit Cards issued by MasterCard and VISA.

  5. Are transactions on SBIePay secure?
  6. SBIePay is certified with Payment Card Industry Data Security Standard (PCI DSS) ver 2.0 certified, which reinforces our promise of security. The payment system fully supports 3DSecure - Verified by Visa and MasterCard Secure Code, wherever it is applicable. Further SBIePay is secured using Secure Sockets Layer (SSL) encryption which ensures that payment information never sent over the Internet unencrypted and cannot be viewed by unauthorised individuals.

  7. Can International payments be processed?
  8. SBIePay has enabled international card issued by MasterCard and VISA both with and without 3D Secure authentication.

  9. How a customer/applicant can understand that payment has been made successfully?
  10. The applicant after filling details on https://indianfrro.gov.in/ and clicks 'Pay Now'. The applicant is redirected to SBIePay payment page and is presented with payment options like MasterCard and VISA. Applicant enters his card details and clicks 'Proceed'. Then the applicant may see one of the two options: (i.) 3 D Secure page of the Card issuing page for inputing 3D Secure password/OTP (ii.) Transaction is processed without 3D Secure page. After successful completion of transaction, the applicant is redirected on to the https://indianfrro.gov.in/ with a successful receipt of payment.

  11. How do I know that my Bank participates in 3D Secure transaction?
  12. If an applicant is presented with a 3D Secure page prompting to enter a password/OTP, this means the Card issuing Bank participates in 3D Secure transaction. If the applicant does not have a transaction password/One time password, he/she should contact the card issuing Bank for support.

  13. What if a successful page on https://indianfrro.gov.in/ is not shown after completing the transaction?
  14. The applicant shall be presented with a payment successful page along with reference number. If the applicant does not receive any success message even after card account has been charged, a refund shall be initiated after due reconciliation to the applicants card account.

  15. How are Refunds processed?
  16. If a transaction has failed but the applicants card account is debited more than once, the amount shall be refunded to the applicants card account after reconciliation process within seven (7) days of transaction.

  17. What is the support available for the applicants ?
  18. SBIePay provides technical support for all payment related transactions at 1800221401 (Timings : 10.30 a.m. to 6.30 p.m. on week-days and from 10.30 a.m. to 2.30 p.m. IST on Saturday)

  19. Can an applicant perform more than one transaction for same application number registered at https://indianfrro.gov.in/ ?
  20. An applicant can perform maximum of three transactions for a single application ID.

  21. What happens if all three transaction attempts of the applicant fail?
  22. If the applicant cannot succeed in three attempts, a new application is required to be filled and transaction has to be carried out with new application ID.

  23. Can https://indianfrro.gov.in/ charge more than one time for an application ID ?
  24. An applicant shall be charged for only once against an application ID. Any double/triple debit shall be refunded after due reconciliation within seven (7) days of transactions.

Axis Payment: FAQ

  1. What is Axis Bank Payment Gateway service?.
  2. Axis Bank is world-class Internet Payment Gateway Solution allows you to accept payments on a 24 X 7 basis from around the world. It accepts all Visa and MasterCard issued in and outside India

  3. What are the various payment modes available on Axis Bank payment gateway page?
  4. Axis Bank Payment Gateway services facilitates online payments all Credit and Debit Cards issued by MasterCard and VISA.

  5. Are transactions on Axis Bank Payment Gateway secure?
  6. Axis Bank Payment gateway services is compliant with Payment Card Industry Data Security Standard (PCI DSS) standards. All transactions initiated at Axis Bank Payment Gateway services come with 128 bit security and two factor authentication via MasterCard Secure Code and Verified-by-Visa authentication is enabled.

  7. Can International payments be processed?
  8. Axis Bank Payment gateway accepts all international card issued by MasterCard and VISA both with and without 3D secure authentication.

  9. How a customer/applicant can understand that payment has been made successfully?
  10. The applicant after filling details on https://indianfrro.gov.in/ clicks 'Pay Now'. The applicant is redirected to Axis Bank payment gateway page and is presented with payment options like MasterCard and VISA. Cardholder enters his card number, expiry date, Name and CVV value and clicks 'Pay Now'. Incase cardholder Bank is enabled for 3D secure, then a page will appear for the cardholder to entire either his/her OTP/3D secure password. Else transaction would be processed. After successful completion of transaction, the applicant is redirected on to the https://indianfrro.gov.in/ with a successful receipt of payment.

  11. How do I know that my Bank participates in 3D Secure transaction?
  12. Incase Bank is participating for 3D Secure, during transaction a 3D secure page would appear and cardholder has to enter his/her password /OTP.

  13. What if a successful page on https://indianfrro.gov.in/ is not shown after completing the transaction?
  14. The applicant shall be presented with a payment successful page along with reference number. If the applicant does not receive any success message even after card account has been charged, a refund will have to be initiated after due reconciliation to the applicants card account.

  15. How are Refunds processed?
  16. If a transaction has failed but the applicants card account is debited more than once, the amount will have to be refunded to the applicants card account after reconciliation process within seven (7) days of transaction. In some cases, the fund still lies with the card issuing Bank, kindly get in touch with your Bank for such case.

  17. What is the support available for the applicants ?
  18. Axis Bank provides technical support for all payment related transactions at +91-022-7131-2125/2126 (Timings : 09.30 a.m. to 7.00 p.m IST)

Technical Information

  1. This site is best viewed in Mozilla Firefox, Google Chrome, and Internet Explorer (Windows) version 9.0 and above.
  2. The applicant must also have Adobe Acrobat Reader version 7.0 or higher installed on your PC in order to download and print the completed application form.

Support Centres

FRRO Delhi

  • 011-26711384

  • frrodli@nic.in

  • East Block-VIII,
    Level-2 Sector-1, R.K. Puram,
    New Delhi-110066

FRRO Mumbai

  • 022-22620446

  • helpdesk.mum-ivfrt@gov.in

  • 78/1, Badruddin Tayabji Marg,
    behind st.xevier collage, Dhobi Talao,
    Chhatrapati Shivaji Terminus Area Fort Mumbai,
    Maharashtra-400001

FRRO Chennai

  • 044-28251721

  • chiochn@nic.in

  • No 26, Haddows Road,
    Shastri Bhavan Annexe, Nungambakkam,
    Chennai-600006

FRRO Bengaluru

  • 080-22218191/195, 22218183
    Fax No. 080-22218196

  • frroblr.feedback@nic.in,
    gen-frroblr-ka@nic.in

  • 5th Floor, 'A' Block,
    TTMC, BMTC Bus Stand Building,
    K.H. Road, Shantinagar,
    Bangalore - 560027

FRRO Ahmedabad

  • 079-26306606

  • afrro-boi.ahd@nic.in

  • Barrack No. 2, First Floor,
    Govt. Polytechnic Campus, Ambawadi,
    Ahmedabad, Gujarat-380015

FRRO Amritsar

  • 0183-2500464

  • frroasr@nic.in

  • Bureau of Immigration,
    D-123, Ranjit Avenue,
    Amritsar - 143001

FRRO Hyderabad

  • 040-27541022

  • frrohyd@nic.in

  • Foreigners Regional Registration Officer,
    Bureau of Immigration (MHA), Govt. of India,
    Room No. 301, 3rd Floor, CGO Towers,
    Kavadiguda, Hyderabad-500080

FRRO Kolkata

  • 033-22900549

  • frrokol@nic.in

  • 237, A.J.C Bose Road,
    Kolkata

FRRO Lucknow

  • 0522-2432431

  • frrolko@nic.in

  • 557, Hind Nagar,
    Kanpur Road Near Old Chungi,
    Lucknow-226012

FRRO Trivandrum

  • 0471-2333515

  • frrotvm@nic.in

  • T.C.14/1377,
    Vazhuthacaud opposite Ganpati temple, Thycaud. P.O,
    Trivandrum-14

FRRO Kozhikode(Calicut)

  • 0495-2323550

  • frro-clt@nic.in

  • 20/1305, Castle View, Thiruvannur Road,
    Panniyankara,Kallai PO,
    Kozhikode,KERALA-673003

FRRO Cochin

  • 0484-2611652

  • frro.cochin@nic.in

  • 2nd Floor, Airlines Building,
    Cochin International Airport Ltd.,Airport PO,
    Cochin- 683111, Kerala

RRO Puducherry

  • 0413-2275605

  • rro.pon@nic.in

  • Regional Registration Office,
    Bureau of Immigration, MHA No. 1,Second Main Road,
    2nd Cross,Navasakthi Nagar,
    Vazhuthavur Road,Puducherry - 605009